[비즈니스 전화영어] 회사에서 사용하는 영어 예시모음

해외에 살면서 개인적으로는 영어전화를 해야할 때가 많진 않지만, 일을하면 통화를 해야하는 경우가 있어요!

기본적인 아는 표현들도 전화로하면 들리지않고 입밖으로 잘 나오지않아 당황스러울때가 있는데요.

 

전화영어가 어려운 이유에는 여러가지가 있겠지만 익숙하지않고, 바디랭귀지가 보이지 않아서라고 생각할 수 있을 것 같아요. 전화로도 영어대화를 자연스럽게 잘하려면 뛰어난 리스닝실력과 그 상황에 맞춰 바로 나올수있는 스피킹 실력이 충분히 있어야 가능한거겠죠?

 

친한친구와의 대화가 아닌 비즈니스 영어에서는 좀 더 간결하고 격식을 차린 표현들을 하게 되는데 

전화 받을 때 / 전화 걸 때 / 담당자 부재시 등등 간단하게 정리해놓을테니 이 패턴들만 계속해서 숙지해주세요 !

그럼 어느순간 여유를 가지고 통화하고 있는 모습을 발견하실 수 있을 듯해요 !

(아마도....................? )

 

 

 

1. 전화 영어 받을 때 ( 수신 시 )

 

Hello. Thank you for calling ABC company. Jen speaking. How may I help you?

 

Good morning. ABC company. This is Jen speaking. How may I help you?

 

발신자 상대방 이름 묻기 

 

May I have your name, please ? 

 

May I ask who's calling please?

 

Could you repeat your name again?

 

Can I have your company name please?

 

담당자 확인하기

 

Who would you like to speak to? 

누구에게 전화하셨어요?

Who would you like to talk to?

 

Who are you calling please? 

누구에게 전화하셨어요?

 

There are two Johns here. Do you know which department he belongs to? 

여기 존 두명있는데 어느부서인지 알고계신가요

 

전화 연결해줄때

 

Hold on please

Just a moment please

Could you hold for a moment please

I'll transfer you to the person in charge.

Let me transfer you to the HR department

I'll put you through to the Sales department

This is he/she

 

같은직원에게 전달해주면서

 

Sam, you have a phone call from Mr. Jay of EFGcompany on line1

내선 1번에 efg 회사에서 전화 왔습니다

 

담당자 부재시

I'm afraid he is out right now.

I'm sorry but she is away from her desk

I'm sorry he is on another line

I'm afraid he is in a meeting right now.

I'm afraid she is on a business trip.

She should be back bt 5pm

I expect him back at 4pm

He will be back in an hour

She has already left for home today

오늘 이미 귀가했습니다

 

담당자가 부재라는 걸 알린 후 대응

 

Should I have him call you back?

Would you like to hold?

Could you call again tomorrow?

I'll ask her to call you as soon as she gets back

I'll tell him you called

Would you like to leave a message?

May I have your name again?

May I have your contact number?

May I have your e-mail address?

Let me repeat your infomation

I'll make sure he gets the message

 

전화끊기

Thank you for calling

Is there anything I can help?

Have a great day

 

 

 

 

 

2. 영어전화 걸기 (발신 시)

 

Hello, this is Jen of ABC

This is Jen calling from ABC

 

담당자 바꿔주세요 ~

Is Sam there?

May I talk/speak to Sam?

Could you transfer me to the sales department?

I'd like to speak to someone in charge of sales

Is there anyone who knows about this?

이 건에 대해 아시는 분 계세요?

 

용건 전하기

I'd like to introduce you to our new technology

I'd like to discuss the next filed trial with you

 

담당자 부재중일때

Can I leave a message?

May I ask you to take a message?

Could you tell him I called?

About what time is he expcted back?

Could you tell him to call me back when he returns?

I'll gove him a call at a later date

May I have his mobile number?

Then Please tell her that I'll send her an email

May I speak to someone lse in charge of this matter?

그럼 그냥 다른 담당자연결해주실수있어요?