[무역/비즈니스 영어 이메일] 무역회사 품질관리팀 또는 수입팀에서 해외서플라이어또는 제조업체에 제품클레임 할 때 쓸 수 있는 영어이메일 예시
제품 클레임 이메일 (Product Claim)
- 보낸 부서: 품질 관리 팀(Quality Control Team) 또는 수입 팀(Import Team)
- 수신자: 해외 공급업체(Supplier) 또는 제조업체(Manufacturer)
상황설명예시:
품질 관리 팀은 수입한 상품에 대한 품질 문제를 확인하고, 이를 해결하기 위해 공급업체에 클레임을 제기합니다. 수량 부족이나 제품 손상과 같은 문제가 발생했을 때, 이를 처리하는 이메일입니다.
예시 1: 제품 손상 시 클레임 걸 때 쓸 수 있는 영어 이메일 예시
Subject: Product Damage Claim for Order #[Order Number]
Dear [Recipient’s Name],
I hope you are well.
We regret to inform you that upon receiving the shipment for order #Order Number], we discovered that several items were damaged during transit. The specific details are as follows:
- Product: [Product Name]
- Quantity Damaged: [Number]
- Damage Description: [Brief Explanation]
Please advise on how we can resolve this issue, whether through replacement or refund. Photos of the damaged items are attached for your reference.
Looking forward to your prompt response.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
예시 2: 잘못된 제품 수량일 때 영어 이메일 예시
Subject: Incorrect Product Received for Order #[Order Number]
Dear [Recipient’s Name],
I hope this email finds you well.
We have received the shipment for order #Order Number; however, the items do not match the order specifications.
The incorrect items received are:
- Product: [Product Name]
- Quantity: [Amount]
Could you please confirm the next steps for resolving this matter? We are ready to return the incorrect items if necessary.
Thank you for your attention to this issue.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
예시 3: 수량 부족일 때 영어 이메일 예시
Subject: Shortage in Shipment for Order #[Order Number]
Dear [Recipient’s Name],
I hope you're doing well.
We have completed the inspection of the recent shipment for order #Order Number and found a shortage in the quantity delivered. The order was supposed to include [Expected Quantity], but only [Actual Quantity] was received.
Please review this discrepancy and advise on how it can be corrected, whether through a supplemental shipment or a credit note.
Thank you for your swift attention to this matter.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]